What If My Package Is Lost?At Wase & the Wildflowers, we understand how frustrating it can be when a package appears to be lost. While we are not responsible for delays or issues caused by shipping carriers after a package has been shipped, we are committed to helping our customers navigate the process.
Before Reporting A Package As Lost
When Is A Package Considered Lost?
A package may be considered lost if:
Tracking has not updated for 7 or more business days, or
The shipping carrier confirms that the package has been lost
What Happens Next?
If your package is determined to be lost, please contact our Customer Support team with the following information:
Your full name
Order number
Tracking number
The email address used at checkout
customersupport@waseandthewildflowers.com
We will work with the shipping carrier to investigate the issue and determine the next appropriate steps.
Please Note:
Wase & the Wildflowers is not responsible for packages that are delayed due to carrier issues, weather events,customers processing, or other circumstances outside of our control
Packages marked as Delivered by the shipping carrier are generally considered fulfilled. If your package is marked as delivered but cannot be located, please contact the shipping carrier immediately and then reach out to our Customer Support team for assistance
Replacement products or refunds may be issued at our discretion after a carrier investigation has been completed
We are committed to supporting our customers and will do our best to help resolve any shipping concern.
Please take the following steps:
Check your tracking information for the most recent updates
Verify that the shipping address provided at checkout is correct
Check around your property, mailbox, porch, garage, and other possible delivery locations
Check with household members, neighbors, apartment offices, or business reception desks
Contact the shipping carrier directly for additional information