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Start A Return

At Wase & the Wildflowers, we want you to love your purchase. If you need to request a return, we’re help to help.

Return Eligibility

We accept eligible returns within 14 days of the original purchase date with proof of purchase.

To qualify for a return, products must:

  • Be unused and in their original condition

  • Include original packaging whenever possible

  • Be accompanied by a receipt, order confirmation, or proof of purchase

Non-Refundable Items

For health, safety, and quality reasons, the following items are not eligible for return or exchange:

  • Candles that have been burned or used

  • Wax melts that have been melted or used

  • Car diffusers that have been opened or used

  • Products that have been altered, damaged, or improperly stored after delivery

  • Clearance or Final Sale items

  • Seasonal sale items marked as non-refundable

How To Start A Return

To request a return, please contact our Customer Support team within 14 days of purchase.

customersupport@waseandthewildflowers.com

Please include:

  • Your full name

  • Order number

  • The email address used at checkout

  • The item(s) you wish to return

  • The reason for your return

  • Photos of the product, if applicable

Return Approval

Once your request has been reviewed and approved, we will provide instructions for completing your return.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5-10 business days for your financial institution to process the refund after it has been issued.

Return Shipping

Unless the return is due to damaged, defective, or incorrect item, customers are responsible for return shipping costs.