Return PolicyAt Wase & the Wildflowers, we want you to feel confident in every purchase. If you’re not completely satisfied with your order, we’re here to help.
Return Eligibility
We accept eligible returns within 14 days of the original purchase date with proof of purchase.
To qualify for a return, products must:
Be unused and in their original condition
Include original packaging whenever possible
Be accompanied by a receipt, order confirmation, or other proof of purchase
Non-Returnable Items
For health, safety, and quality reasons, we are unable to accept returns or exchanges on:
Candles that have been burned or used
Wax Melts that have been melted or used
Car diffusers that have been opened or used
Room sprays or other products that have been opened or used
Products that have been altered, damaged, or improperly stored after delivery
Clearance items
Final Sale items
Certain seasonal promotional items, as indicated at purchase
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our Customer Support team within 48 hours of delivery.
customersupport@waseandthewildflowers.com
Please include:
Your full name
Order number
The email address used at checkout
Photos of the product and packaging
A description of the issue
Return Process
To initiate a return, please contact our Customer Support team within 14 days of purchase.
Once your return request has been reviewed and approved, we will provide instructions for completing your return.
Refunds
Approved refunds will be issued to the original payment method used at checkout.
Please allow 5-10 business days for your financial institution to process the refund after it has been issued.
Return Shipping Costs
Unless the return is due to damaged, defective, or incorrect item, customers are responsible for all return shipping costs.
Exchanges
At this time, Wase & the Wildflowers does not guarantee exchanges. Eligible exchanges, replacements, or store credits may be offered at our discretion. Customers can exchange a product , but the replacement must be that of the same type and the same ticket price as the product being returned.
Please Note:
Wase & the Wildflowers reserves the right to refuse returns, refunds, or exchanges that do not meet the requirements outlined in this policy.
To ensure that we treat every return or exchange with sensible fairness, we do not allow the return or exchange of products showing usage or damage or products that have been intentionally defaced, this includes labels. Whether a product shows usage, damage, intentional defacement, or is returned in new or defective condition (or whether a return otherwise complies with this policy) will be determined by Wase & the Wildflowers in their sole discretion.
Wase & the Wildflowers reserves the right to modify or withdraw this policy at any time with or without notice.
Our goal is to ensure every Wase & the Wildflowers experience feels thoughtful, beautiful, and supported.