A collection of cardboard shipping boxes stacked inside a delivery truck, with a black metal divider on the right side and a glimpse of the truck's seat and window. 
Package Tracking

At Wase & the Wildflowers, we want you to stay informed every step of the way.

How Do I Track My Package?

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number

  • The shipping carrier

  • A direct link to track your package

You may use the tracking link provided in your shipping confirmation email to view the most up-to-date information regarding your shipment.

Tracking Information Not Updating?

Please allow up to 24 hours after receiving your shipping confirmation email for tracking information to become available.

If your tracking information has not updated after 24 hours, please contact our Customer Support team.

My Package Says Delivered, But I Can’t Find It

If your package is marked as delivered but has not been received, we recommend:

  • Checking around your property and nearby entrances

  • Checking the shipping carrier directly

  • Contracting the shipping carrier directly

  • Allowing up to 48 hours for delivery updates to appear

If you are still unable to locate your package, please contact our Customer Support team.

Delivery Location

For local delivery orders, packages will be delivered to and placed at the front door or main entrance of the delivery address provided at checkout.

Please ensure that:

  • Your delivery address is accurate and complete

  • The delivery location is safe and accessible

  • Any special delivery instructions are provided at checkout

Once a package has been successfully delivered to the front door or designated main entrance, the order will be considered fulfilled.

If you have specific delivery instructions or accessibility concerns, please contact our Customer Support team prior to placing your order.

customersupport@waseandthewildflowers.com

Business Deliveries 

For deliveries to businesses, offices, and commercial locations, Wase & the Wildflowers will make every reasonable effort to deliver your order directly to a front desk, reception area, or designated receiving location.

If a front desk or designated receiving area is unavailable, the package may be left at the business’s main entrance or another secure location at the discretion of the delivery driver.

Please ensure that:

  • The business name is included with the delivery address

  • Any delivery instructions are provided at checkout

  • The delivery location is open and accessible during business hours

Once a package has been successfully delivered to the front desk, reception area, main entrance, or designated receiving location, the order will be considered fulfilled.

For special delivery requests or accessibility concerns, please contact our Customer Support team prior to placing your order.

customersupport@waseandthewildflowers.com

Delayed Packages

Occasionally, shipments may experience delays due to:

  • Weather conditions

  • Carrier delays

  • Holidays and peak shipping seasons

  • Customs processing (international orders)

  • Other unforeseen circumstances

While we are unable to control carrier transit times, we are always happy to assist with tracking concerns.

Need Help?

Please contact Customer Support team and include:

  • Your full name

  • Order number

  • Tracking number (if available)

  • The email address used at checkout

customersupport@waseandthewildflowers.com

For Security Purposes: We recommend retrieving your package promptly after delivery. Wase & the Wildflowers is not responsible for lost, stolen, or damaged packages after delivery has been completed.