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Missing Items

At Wase & the Wildflowers, we carefully inspect and package every order before shipment. However, if you believe an item is missing from your order, we’re here to help.

Before Contacting Customer Support

Please take a moment to:

  • Review your order confirmation email and packing slip

  • Check all packaging materials, boxes, and protective wrapping

  • Verify that your order was not shipped in multiple packages

  • Confirm that the item was included in your original purchase

Reporting A Missing Item

If you are still unable to locate an item, please contact our Customer Support team within 48 hours of delivery.

customersupport@waseandthewildflowers.com

Please Include:

  • Your full name

  • Order number

  • The email address used at checkout

  • The item(s) you believe are missing

  • Photos of the packaging and all the items received, if possible

Investigation Process

Once we receive your request, our team will review your order details and packaging records to determine the appropriate next steps.

Please Note:

  • Missing item claims submitted more than 48 hours after delivery may not be eligible for replacement or refund

  • Replacement products, refunds, or store credit may be issued at our discretion following our review

  • If an item was shipped separately, we will provide updated tracking information when available

Your satisfaction matters to us, we’re committed to ensuring your Wase & the Wildflowers experience is a thoughtful and positive one.