A cardboard box wrapped with red and white caution tape that has the word 'Caution' printed on it. 
Damaged/Defective/Incorrect Products

At Wase & the Wildflowers, we carefully inspect and package every order before it leaves our hands. However, if your order arrives damaged, defective or incorrect, we’re here to help.

Reporting A Damaged/Defective/Incorrect Product

If you order arrives damaged, defective or incorrect, please contact our Customer Support team within 48 hours of delivery.

customersupport@waseandthewildflowers.com

To help us resolve the issue as quickly as possible, please include:

  • Your full name

  • Order number

  • The email address used at checkout

  • A description of the damage or defectiveness

  • Clear photos of:

    • The damaged/defective product

    • The product packaging

    • The shipping box and shipping label

Damaged During Transit

Products damaged during shipping may eligible for:

  • A replacement product

  • Store credit

  • A refund

The appropriate resolution will be determined after our review.

Temperature-Related Changes

Due to weather conditions during transit, some products may arrive:

  • Softened or melted

  • Frozen or chilled

  • With minor cosmetic changes

In most cases, these temperature-related changes do not change the safety, quality, or performance of the product. Please allow products to return to room temperature before use.

If you believe your product has been significantly damaged due to weather conditions, please contact us within 48 hours of delivery.

Examples of Damage:

  • Broken containers

  • Cracked jars

  • Leaking products

  • Packaging damage that makes the product unusable

Examples of Defectiveness:

  • Wick issues

  • Diffuser malfunction

  • Manufacturing defects

Examples of Incorrect Items:

  • Wrong fragrance

  • Wrong product

  • Missing accessories

  • Incorrect quantity

Please Note:

  • Any claims submitted more than 48 hours after delivery may not be eligible for replacement, refund, or store credit.

  • Wase & the Wildflowers reserves the right to request additional information or documentation when investigating damage claims.

  • Replacements, refunds, and store credits are issued at the discretion of Wase & the Wildflowers following review of the claim.

Your satisfaction matters to us, and we’re committed to ensuring your Wase & the Wildflowers experience is thoughtful, beautiful, and supported.